Your terms and conditions
- Article 1: object
- Article 2: Applicable law
- Article 3: Validity of the order
- Article 4: prices
- Article 5: payment
- Article 6: Confirmation of orders
- Article 7: delivery
- Article 8: Withdrawal period
- Article 9: Anomaly, damage, damaged package
- Article 10: Features - product compliance
- Article 11: Property of the products
- Article 12: Identification and confidentiality of data
- Article 13: Limitation of liability
- Article 14: litigation
- Article 15: Intellectual property
- Article 16: Information technology and freedom
- Article 17: nullity
- Article 18: Customer Service
The website BABOUCHES.NET is published and operated by ORIENTALYA registered under number siret 84312158300010.
The General conditions of sale below determine the relationships between BABOUCHES.NET and its customers. The customer acknowledges having read general conditions of sale set out below from the validation of the order. Any order placed won the support of the customer, and this without any restrictions, to the General conditions of sale of BABOUCHES.NET.
These general conditions of sale will prevail on all other conditions contained in any other document, unless express, prior and written on the part of BABOUCHES.NET. They apply to transactions on the online shop of the products referenced by BABOUCHES.NET, on the site: http://babouches.net.
The parties agree that this contract is subject to french law.
Validity of the order placed on the site https://babouches.NET.
The customer acknowledges being perfectly informed that his agreement on the contents of these general conditions does not hand-written signature; any order validated by the customer on the website of fact www.babouches.net.implique the prior acceptance of these terms and general conditions of use.
The Client declares to have full legal capacity allowing him to engage in the title of the present general conditions of sale.
The content of the present general conditions of sale can be corrected at any time and without notice. The applicable conditions will be those in force on the site during the validation of the order by the customer.
Cannot validly ensure the accuracy and completeness of the information appearing on the site, our responsibility could not be committed particularly in the event:
- of damage, direct or indirect, whatever the causes, origins, natures or consequences;
- damage resulting from a fraudulent intrusion of a third party, resulting in a change in the information contained on the site;
These general conditions of sale express the entirety the obligations and rights of both parties. Also, the customer shall accept without reservation all the provisions in the said conditions.
The prices for each product marketed in the different headings are presented in euros (all taxes included). Delivery costs are charged extra and are calculated based on the weight of the products and the delivery mode (for more details about shipping, see article 7). The retail price for the purchase of a product matches listed online at the time of registration of the order on the web site.
To set the order, the customer has his choice of all the methods of payment on the order form. Payment is made online:
- French credit card (credit card, visa, mastercard, eurocard)
- by PAYPAL (worldwide)
- by cheque (France)
- by bank transfer (worldwide)
The order validated by the customer will be effective for BABOUCHES.NET until the center of banking payment concerned has given its agreement. In case of refusal of the Bank Payment Center, the order will be automatically cancelled and the customer will be notified by email or mail. Moreover, BABOUCHES.NET reserves the right to refuse any order from a customer with whom would exist a litigation.
The direct credit card payment details (via CREDIT MUTUEL): BABOUCHES.NET is partner of the Bank CREDIT MUTUEL to secure your purchases on our site. At the time of your purchases, you are automatically directed to the secure server of our Bank. Crédit MUTUEL uses the standard system encryption called "SSL protocol. It happens, when you are on the payment page by: a pictogram at the bottom of your browser: one of the signs must be present; in the address bar of your browser, the browser is in mode "https://" instead of "http://" all the payment stage is carried out between you and Crédit MUTUEL. During this phase of credit card payment, you temporarily leave our site onto that of 'CREDIT mutual payment'. This is for you the guarantee that: BABOUCHES.NET will never know your card number. CREDIT MUTUEL will not knowledge of the details of your purchases since only the total amount is the order number or invoice are sent to "payment Crédit MUTUEL".
In order to strengthen the security of your purchases, BABOUCHES.NET adheres to the 3D SECURE, MASTER CODE, SECURE CODE systems. This system translates "authentication" for the user. Depending on the bank issuing the card, the methods of authentication vary:
- CIC and Crédit Mutuel: the client must authenticate with his online banking ID, then enter one of the codes listed on his "personal key card" (a grid of 64 4 digit codes to draw the correct code based on the line and l a column requested by the website).
- HSBC, Banque Postale, Axa Bank and Caisse d'Epargne: the customer must indicate his date of birth.
- BNP Paribas: the customer must indicate his date of birth; Since July 2009, a code is sent by sms.
- Société Générale: the customer must indicate his date of birth, since September 2009 a code is sent by sms.
- Crédit Agricole and LCL: the customer must indicate a personal password, created on first use.
- BRED Banque Populaire: an Ipab authentication key, CD format credit card.
Precision on the payment by cheque : Your order is then reserved for 7 days. Beyond this period, without reception of your cheque, it will be cancelled. The order will be processed only on receipt of your check and after its collection. The payment of the full price must be effective before shipping.
To ensure the will of the customer, orders will be confirmed by e-mail before shipment. These confirmations will be archived within the payment platform and will be considered as proof of the nature of the convention and its date. Double-tap of the customer in respect of the purchase order constitutes an electronic signature, which has between the parties, the same value as a handwritten signature.
Upon confirmation of the order by sending an email, the customer declares to accept the content as well as all of these conditions General of sale fully and without reservation.
The customer can print the order form. Upon registration of the order, an acknowledgement of receipt will be sent to his email address.
This notice will specify the exact amount that will be charged and the terms of delivery of the order.
This acknowledgment is worth acceptance of his order and validate the transaction.
BABOUCHES.NET, however, reserves the right to cancel any order from a customer with whom there is a dispute as to the payment of a previous order.
For maximum protection of customer data, only the Bank Crédit MUTUEL has access to card numbers. There is no stored on our computer system. When making a payment by cheque, BABOUCHES.NET reserves the right of cash before shipment of an order, even confirmed.
The products ordered by the customer in accordance with these terms of sale will be delivered to the address indicated by the customer as delivery address on the order concerned ("delivery address").
BABOUCHES.NET book all countries of the European Union except Cyprus and Malta, and book also in Monaco and abroad.
Purchase invoices are sent by e-mail to the e-mail address indicated by the customer when registering on the Internet Site of BABOUCHES.NET.
BABOUCHES.NET accepts no liability in case of delay or lack of delivery originating with the transmission of inaccurate or incomplete information from the delivery address that the customer has indicated.
BABOUCHES.NET cannot be held responsible for any problem during transport (torn envelope, open parcel) or if one person other than the one for which the package was shipped is required to open it. It's yours in case of particular problem have reservations with the carrier in force or the Distributor post office and send us an observation made by the Distribution Center in your area to get compensation and references of the parcel in your destination. Any breach of these documents will be at a loss for the client.
7.1 delivery for metropolitan France, Corsica and Monaco
(i) "Colissimo Suivi" of mail delivery
Upon delivery, a delivery slip or receipt must be signed by the customer or the recipient of the order.
This acknowledgment is proof of delivery by BABOUCHES.NET, and reception by the customer or the recipient of the order, products ordered.
In case of absence, the customer or the recipient of the order receives a notice, allowing him to withdraw the products ordered at the post office indicated in the notice of passage, for a period of fifteen (15) days.
After this time, the parcel is returned to the sender. In this case, the customer will be reimbursed the amount of the order, delivery deducted, by any means, at the choice of BABOUCHES.NET.
No challenge on the delivery itself is possible if the package appears as having been delivered, the post office computer system (flashing) authentic.
(ii) delivery by Chronopost
Upon delivery, the customer or the recipient of the order is delivered by the officer of the company Chronopost and electronically signs a receipt. This electronic acknowledgment is proof of delivery by BABOUCHES.NET, and reception by the customer or the recipient of the order, products ordered.
If absent, the customer or the recipient of the product receives a notice of passage, allowing him to make contact with the carrier to the address indicated on the notice of passage to arrange another delivery day.
In the event that the package would not be withdrawn within a period of 10 working days as of the receipt of the notice, the parcel will be returned to BABOUCHES.NET and the refunded customer, by any means, at the choice of the amount of the order BABOUCHES.NET delivery costs deducted.
No challenge on the delivery itself is possible if the package appears as having been delivered, the carrier's computer system (flashing) authentic.
7.2 delivery methods for other countries not mentioned in article 7.1
Note, BABOUCHES.NET reserves the right to change international carrier if it deems it necessary. It is understood that this choice of BABOUCHES.NET will be without consequence for the customer.
(i) delivery by Colissimo International
e network Colissimo International is based in each local country on one of the postal services. Terms of delivery are so different from one country to the other.
Generally speaking, at the time of delivery, a distribution slip or receipt must be signed by the Client or the recipient of the order.
This acknowledgment is proof of delivery by BABOUCHES.NET, and reception by the customer or the recipient of the order, products ordered. When the parcel could not be delivered in the absence of the customer or the recipient of the order, the customer or the recipient of the order usually receives a notice, allowing him to collect the parcel at the post office indicated in the notice of passage , for a period of 10 to 21 days. However, the terms of delivery vary from one country to another, the Client is invited to regularly track the package via the link in the e-mail informing the customer of the shipping of the order, to get the information about the delivery of his order.
In the case where the parcel would not be withdrawn within a period of 10-21 business days from the receipt of the notice of passage (or the first delivery of the local postal service attempt), the parcel will be returned to BABOUCHES.NET and the refunded customer , by any means, at the choice of the amount of the order BABOUCHES.NET, shipping deducted.
No challenge on the delivery itself is possible if the package appears as having been delivered, computer system (flashing) the postal service local authentic.
(ii) delivery by UPS
Upon delivery, the customer or the recipient of the order is delivered by the officer of the company UPS and electronically signs a receipt. This electronic acknowledgment is proof of delivery by BABOUCHES.NET, and reception by the customer or the recipient of the order, products ordered.
In case of absence, the customer or the recipient of the order receives a notice of passage, allowing him to make contact with the carrier to the address indicated on the notice of passage to arrange another delivery day.
Moreover, the carrier will make two additional passes the two working days following the first passage of the UPS company. If at the end of these three delivery attempts, delivery still could not be carried out, a card addressed to the customer or the recipient of the order is sent by post, indicating that the parcel will be held for a period of five days working at the nearest UPS Center from his home. The customer or the recipient of the order may proceed with the withdrawal of the package at this Center. After this date, the package will be returned to BABOUCHES.NET and the refunded customer, by any means, at the choice of the amount of the order BABOUCHES.NET, shipping deducted.
No challenge on the delivery itself is possible if the package appears as having been delivered, the carrier's computer system (flashing) authentic.
7.3 delivery times
Delays in delivery at destination of the metropolitan France and Monaco are the following:
-Colissimo Suivi of the post: 3 to 5 business days
-Chronopost: 1 to 3 working days
-For Corsica, delivery deadlines are extended 1 to 2 business days.
Delivery periods begin to run from the sending of the order confirmation e-mail. It is sent by post within a period of 72 hours for credit card payments. For payments by cheque, the delivery time will depend on the value date of your Bank (+/-7 banking days). Delivery time will vary depending on the volume or weight of the package. It is given as an indication, the possible delays do not give right to the customer to cancel the sale, to refuse the goods or to claim damages. BABOUCHES.NET cannot be held responsible for an error in delivery in the case of inaccuracy of the coordinates provided by the customer. Any claim must be sent by mail to BABOUCHES.NET 6/8 Castle Street - 92250 La Garenne Colombes, or by email at: Info (at) babouches.net.
In case of exceeding of these delivery times exceeding 7 days working and not due to a case of force majeure, the customer will have the possibility, within a maximum of thirty working days starting of an overrun of the maximum lead time for delivery of products, to cancel his order by recommended letter with notice of Reception addressed to the contact information in the "contact us" of the Internet Site of BABOUCHES.NET.
The sales contract will be considered to be broken at the reception by society of the letter to the Client informing him of his decision, if delivery is not made between the sending and the receipt of this letter.
All of the amounts paid by the customer shall be then returned, if the entire order is returned, in the form of having or refund, at the choice of the customer, as best as possible and at the latest within 30 days of the date on which the Customer has exercised his right to obtain the cancellation of its order.
No compensation or penalty for delay in delivery that refund of the products can be claimed by the Client to the company regardless of the causes and consequences, direct or indirect.
Under article L 121-20 of the consumer code, the customer has a period of 14 days from the day of the delivery of his order, to request the Exchange or refund of an article. This guarantee cannot however apply only to items must returned in good condition. In particular, the returned product must be accompanied by the return (attached to the delivery) carefully filled form. The expenses of reforwarding remain the responsibility of the customer, unless error on our part. Returned products must be sent by mail to BABOUCHES.NET Street 6/8 of the Castle - 92250 La Garenne Colombes. If the customer exercises his right of withdrawal, BABOUCHES.NET agrees to reimburse the sums initially paid (off delivery charges) within a maximum of thirty days.
If this time expires on a Saturday, a Sunday or a public holiday, it is extended until the first following working day.
The products concerned must be returned by the Client complete, in perfect condition and in their original packaging, placed in a blank box. For reasons of hygiene, cosmetics or makeup must be returned in their original packaging complete and intact and in perfect condition for resale. The opening of beauty products (cosmetic and make-up products) making these unsuitable products to any marketing later, any product cosmetic that has been opened, damaged, or whose original packaging has been damaged, won't be neither refunded, returned or exchanged.
In order to allow the company to track records of withdrawal at best in its systems, it is strongly recommended to Clients to mention on their return in a readable way the original order number, and notify the exercise of the right of withdrawal either by e-mail ("contact us) or by mail recommended with acknowledgement of receipt to the following address: BABOUCHES.NET 6/8 Street from the Castle - 92250 La Garenne Colombes, indicating clearly and legibly their coordinates and references of their order.
The company reserves the right to refuse any return not comply with the above conditions.
The company does not accept packages sent freight collect or against reimbursement.
In order to avoid any dispute, it is strongly recommended to Clients wishing to exercise their right of withdrawal to return their products under similar conditions to those of the original shipment (Colissimo Suivi of the post or Chronopost), with a value corresponding to the price of the initial order, and to keep any proof of their shipment (parcel number) until full reimbursement of their order.
You can opt for a product exchange, refund, or establishing a have.
The refund will be made by check within 30 days following receipt of your request and according to the following terms:
-If the package is returned unopened, we will refund the price of your order, excluding shipping cost of restocking fees calculated in the following way: €1 per unit produced (with a minimum charge of €2.50).
-If the product is returned as the result of our responsibility, we will refund the amount of your order, including shipping costs.
-If your package was damaged at the post office or at your home, you need to declare the claim against the respective postal services, which will give you a certificate of plunder to send us as soon as possible.
Therefore, we will be advised by the services concerned and may involve the carrier warranty in order to send back you as soon as possible the contents of your order by parcel post.
Without this, no refund can be made.
The customer or the recipient of the order is asked to verify the apparent condition of the parcel and the products on delivery.
If something goes wrong on the package (damaged parcel, parcel opened, trace of liquid,...) or on the product (s) ordered (s) (product (s) missing (s), product (s) damaged (s)), the Client or the recipient of the order must follow the procedures described below (sections 9.2 and 9.3 of the present general terms of sale) which corresponds to the conditions of the order. The lack of adequate process exclude any recourse against the carrier and BABOUCHES.NET, the customer cannot claim any refund. The customer or the recipient of the order may also claim that BABOUCHES.NET relivre the products ordered.
It is also possible to the customer or the recipient of the command to call the Service Clients of BABOUCHES.NET to determine the return of the (a) product (s) damaged. The procedure for the return of damaged products that could be indicated by BABOUCHES.NET Customer Service must then be followed by the customer. Otherwise, the customer will not be entitled to any refund or Exchange products in question.
9.2 procedures must be followed when the parcel is damaged
-Colissimo follow-up delivery
- Do not open the package. Attention: opening the package excludes any recourse against La Poste and BABOUCHES.NET
- Bring back the package unopened mailed within five days from the delivery
- Report the refusal to the customers Service of BABOUCHES.NET to the following email address: info (at) babouches.net. by specifying your name, first name and order number.
- Establish a "finding of spoliation" to the post office.
- Report the anomaly with the customers Service of BABOUCHES.NET to the following email address: info (at) babouches.net. by specifying your name, first name and order number.
- Notification of incidents and the formulation of reservations should be made within a period of three working days.
In the event of anomaly found in the presence of the Chronopost attendant
- Refuse delivery and immediately make all the reservations about the anomaly detected a clear and detailed. These reserves should be given by the Client or the recipient of the command on the right tool to the deliveryman Chronopost.
- Report the refusal to the customers Service of BABOUCHES.NET to the following email address: info (at) babouches.net, specifying your name, first name and order number.
In the event of anomaly found outside the presence of the Chronopost attendant
- Report damage or the shortcomings and formulate all claims and reserves with the customers Service of BABOUCHES.NET at the following email address: info (at) babouches.net, specifying your name, first name and order number.
Notification of incidents and the formulation of reservations should be made within a period of three working days.
-Delivery by Colissimo International
- Do not open the package. Attention: opening the package excludes any recourse against the local postal service, ColiPoste and BABOUCHES.NET.
- Bring back the package unopened to the local post office within five days from the delivery
- Establish a statement of anomaly (the name varies depending on the country) • next report the anomaly with the customers Service of BABOUCHES.NET to the email address: info (at) babouches.net. by specifying your name, first name and order number.
- Notification of incidents and the formulation of reservations should be made within a period of three working days.
In the event of anomaly found in the presence of the officer of UPS
- Refuse delivery and immediately make all the reservations about the anomaly detected a clear and detailed. These reserves should be given by the Client or the recipient of the order on the tool right from the UPS guy.
- Report the refusal to Service customers of BABOUCHES.NET at the following email address: info (at) babouches.net.com, specifying your name, first name and order number.
In the event of anomaly found outside the presence of the employee of UPS
- Report damage or the shortcomings and formulate all claims and reserves with the customers Service of BABOUCHES.NET at the following email address: info (at) babouches.net.com, specifying your name, first name and order number.
9.3 procedure must be followed in the event of missing or damaged product
The customer or the recipient of the order shall report the absence or the degradation of the product with the Customer Service of 5 days from the delivery.
The Service Clients of BABOUCHES.NET can ask any information relating to the identity of the customer or the recipient of the order and carry out any checks useful on this occasion.
Our offers of products offered on the site are valid only within the limit of stocks available. In case of unavailability of the product after placing your order, we will inform the customer within 5 days and indicating the time-out for receiving this product.
In this case, the Client may, if it so wishes, ask the cancellation within 7 days maximum (reimbursement by cheque within a period of 30 days) or the replacement of a product by sending an email to Info (at) babouches.net.com us.
Our special offers are valid only in the double limit of the duration of validity of the offer concerned and available stocks.
Regarding the decoration products and accessories, it's product manually made by craftsmen. Each product is unique, made manually by a craftsman. As such, slight variations finish or color on the products, craftsmanship, can appear and are not the responsibility of BABOUCHES.NET.
The Client can select one or more products from the different categories offered on the Internet Site of BABOUCHES.NET.
BABOUCHES.NET is likely to change at any time the range of products offered for sale on his Web Site, in function including constraints related to its suppliers, without prejudice of the orders placed by the customer.
In accordance with article L. 111 - 1 of the code of consumption, the customer may, prior to his order, take knowledge, on the Internet Site of BABOUCHES.NET, the essential characteristics of the product (s) he wants to order.
The products comply with the French legislation in force. BABOUCHES.NET responsibility could not be committed in the event of failure to comply with the legislation of the country in which the product will be delivered (ex: in case of ban of a product...). It is up to the customer to verify with the local authorities of the country of delivery products the possibilities of importation or use of the products and services it intends to order.
BABOUCHES.NET cannot guarantee that the information appearing on the packaging of the products are translated into all the languages of the European Union. However, this information is available at least in french and/or English.
BABOUCHES.NET retains ownership of the goods ordered to the effective and full payment of their price. If for some reason that tonight the product has been delivered, the customer who did not pay, BABOUCHES.NET will be able to take back the product. Notwithstanding the foregoing, the customer becomes responsible for products from their delivery, which includes the risk of loss or deterioration of the goods subject to the reservation of title as well as the damage they could cause.
The collection of personal information for the purpose of distance selling is mandatory. Information being essential for the treatment and the delivery of the orders, the establishment of invoices and contracts of guarantee, the information lead to non validation of the order. In accordance with current practices on the Internet, the customer has a right of access, modification, rectification and deletion of data concerning him, that he can exercise:-mail: 6/8 BABOUCHES.NET Street Castle - 92250 La New York - email: info (at) Babouches.net.com.
In addition, BABOUCHES.NET formally undertakes to retain any information about its customers, on a strictly confidential basis, and in particular not to disclose them to any third party.
The products offered comply with the French legislation in force.
If the responsibility of Babouches.net.com should be retained as a result of non-performance or improper performance of its services, the total compensation could not, by express agreement, exceed an amount equal to the price of the product which is at the origin of the too bad.
The photographs and the texts reproduced and illustrating the presented products are not contractual.
Accordingly, the responsibility of BABOUCHES.NET cannot be engaged in case of error in one of these photographs or one of his texts.
BABOUCHES.NET cannot be held responsible for the breach of the contract in case of out of stock or unavailability of the product, force majeure, disruption or total or partial strike notably postal and transport services and and/or communications.
BABOUCHES.NET will incur no liability for any damages indirect as a result of the present, loss of exploitation, loss of profit, loss of chance, damage or expenses.
Hypertext links to other web sites than the present.
BABOUCHES.NET disclaims any responsibility in the event that the content of these web sites would contravene the legal and regulatory provisions in force.
The responsibility of BABOUCHES.NET in respect of the obligations of the present general terms of sale could not be committed where the failure to perform would be attributable to the fact of a third party even if it is predictable, in the absence of the customer, or to the occurrence of an event of force majeure as defined by the French courts or any other event which was not reasonably under the exclusive control of BABOUCHES.NET.
The information available on the Web Site are provided "As is" without warranty of any kind, whether implied or explicit, including integrity, accuracy, news, non infringement, availability, reliability or completeness of the information, products, accessories or services appearing on the Internet Site of BABOUCHES.NET or their suitability for the use that the customer plans to do. BABOUCHES.NET cannot be held responsible with respect to items sold on its Web Site, including in the event of non-compliance to their operating instructions. The BABOUCHES.NET liability shall not be accepted for any damage caused to the customer or a third party, and resulting from this use in line.
BABOUCHES.NET DECLINE ANY RESPONSIBILITY FOR DAMAGE DIRECT AND INDIRECT, WHETHER FORESEEABLE OR NOT, CAUSES DURING THE USE OF THE WEB SITE. IN THE EVENT OR THE RESPONSIBILITY OF BABOUCHES.NET HAD TO BE ESTABLISHED AND ADOPTED AT THE RATE OF AN INJURY SUFFERED BY THE CUSTOMER AND ACCOUNTABLE EXCLUSIVELY TO PLACING AN ORDER, IT IS LIMITED TO THE AMOUNT PAID BY THE CUSTOMER ORDER TO SLIPPERS. NET.
Any claim by a user, including any purchaser, against BABOUCHES.NET must be made within 6 months of the appearance of the event, object of the claim.
Sales of products of the site Babouches.net.com are subject to french law either of the country of residence of the customer and instead of placing the order.
ANY DISPUTE CONCERNING THE EXISTENCE, INTERPRETATION, EXECUTION OR THE RUPTURE OF THE CONTRACT BETWEEN BABOUCHES.NET AND THE CUSTOMER, EVEN IN CASE OF PLURALITY OF DEFENDANTS, WILL BE, FAILING SETTLEMENT, THE FRENCH COURTS EXCLUSIVE JURISDICTION COMPETENT PURSUANT TO THE RULES PRESCRIBED BY THE FRENCH CIVIL PROCEDURE CODE.
All elements, designs, models, logos, music, graphics... etc... appearing on the Site www.babouches.net.sont the exclusive property of the company ORIENTALYA, the latter does not grant any license nor any other right than to consult the Site.
Reproduction or use of all or part of these elements is allowed only after our written agreement, any reproduction and any use of copies made for other purposes is expressly prohibited.
Any other use is constitutive of counterfeit and sanctioned the title of intellectual property.
In accordance with the data protection act of 6 January 1978, the customer has a right of access, rectification and deletion of data concerning him.
The customer may also be need to be informed of our offers by mail or email.
If the customer does not wish it, him just inform us by email at Info (at) babouches.net., by mentioning his name, address and if applicable, its client code.
If one any provisions of these general conditions is declared void under a rule of law or of a law in force, it will be deemed unwritten, but will not result in the invalidity of the contract.
For information, questions or advice, the customer may contact our customer service:
-By phone: + 33 185801010
-By E-mail to Info (at) babouches.net.